.chat-widget{position:fixed;bottom:20px;right:20px;z-index:10000;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Helvetica Neue',Arial,sans-serif}.chat-trigger{position:fixed;bottom:10px;right:15px;background:#0071bc;color:#fff;padding:12px 20px;border-radius:50px;border:none;cursor:pointer;z-index:999998;display:flex;align-items:center;gap:8px;font-size:15px;cursor:pointer}.chat-trigger:hover{transform:translateY(-2px);box-shadow:0 8px 30px rgba(74,144,226,.6)}.chat-container{position:absolute;bottom:80px;right:0;width:80vw;height:80vh;max-width:1200px;min-width:320px;max-height:800px;min-height:400px;background:#fff;border-radius:12px;box-shadow:0 10px 40px rgba(0,0,0,.15);opacity:0;visibility:hidden;transition:all .3s cubic-bezier(.4,0,.2,1);overflow:hidden;display:flex;flex-direction:column;border:1px solid #e0e0e0}.chat-container.active{opacity:1;visibility:visible}.chat-header{background:#fff;padding:20px;text-align:center;position:relative;border-bottom:1px solid #f0f0f0;flex-shrink:0}.chat-close-btn{position:absolute;top:15px;right:15px;background:none;border:none;font-size:24px;color:#999;cursor:pointer;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:all .2s ease}.chat-close-btn:hover{background:#f5f5f5;color:#333}.chat-header-logo{display:flex;justify-content:center;margin-bottom:10px}.logo-dots{display:grid;grid-template-columns:repeat(3,12px);grid-template-rows:repeat(3,12px);gap:3px}.dot{width:12px;height:12px;border-radius:2px}.dot-1{background:#ff6b6b}.dot-2{background:#4ecdc4}.dot-3{background:#ffe66d}.dot-4{background:#95e77e}.dot-5{background:#a0e7e5}.dot-6{background:#ffbf69}.dot-7{background:#ff6b6b}.dot-8{background:#4ecdc4}.dot-9{background:#ffe66d}.chat-header h3{margin:0;font-size:18px;font-weight:500;color:#333}.chat-messages{flex:1;overflow-y:auto;padding:20px;background:#fff;display:flex;flex-direction:column;min-height:0}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-track{background:transparent}.chat-messages::-webkit-scrollbar-thumb{background:#ddd;border-radius:3px}.message{margin-bottom:15px;animation:slideIn .3s ease}#unresolved-reason-input{width:50%;margin:15px 0;padding:10px;border-radius:5px}@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}.message.bot{display:flex;align-items:flex-start}.message.user{display:flex;justify-content:flex-end}.message-content{background:#f5f5f5;padding:12px 16px;border-radius:8px;max-width:85%;line-height:1.5;font-size:14px;color:#333;white-space:pre-wrap;word-wrap:break-word}.message-bubble{background:#f0f0f0;border:1px solid #e0e0e0;padding:10px 14px;border-radius:8px;max-width:85%;line-height:1.5;font-size:14px;color:#333;white-space:pre-wrap;word-wrap:break-word}.resolution-confirmation{margin:15px 0;padding:15px;animation:slideIn .3s ease}.confirmation-text,.escalation-text,.follow-up-text{font-size:14px;color:#333;margin-bottom:15px;line-height:1.5}.resolution-buttons{display:flex;gap:10px}.chat-btn{padding:10px 20px;border-radius:6px;cursor:pointer;font-size:14px;font-weight:500;transition:all .2s ease;border:none;min-width:60px}.resolved-yes-btn,.escalate-btn,.send-to-human-btn,.submit-btn,.submit-user-data-btn,.new-chat-btn{background:#0071bc;color:#fff;border:none}.resolved-no-btn{background:#f0f0f0;color:#333;border:1px solid #ddd}.resolved-no-btn:hover{background:#e0e0e0}.escalation-prompt{margin:15px 0;animation:slideIn .3s ease}.escalate-btn{width:100%;max-width:300px;display:block;text-transform:uppercase;font-size:13px;padding:12px}.follow-up-form{margin:15px 0;animation:slideIn .3s ease}#follow-up-input{width:100%;padding:10px;border:1px solid #ddd;border-radius:6px;font-size:14px;font-family:inherit;resize:vertical;margin-bottom:10px;box-sizing:border-box}#follow-up-input:focus{outline:none;border-color:#4a90e2;box-shadow:0 0 0 2px rgba(74,144,226,.1)}.submit-btn,.submit-user-data-btn{width:100%;max-width:400px;display:block;text-transform:uppercase;font-weight:bold;padding:12px}.submit-user-data-btn{margin-left:100px}.escalation-form{background:#fff;border-radius:8px;margin:15px 0;animation:slideIn .3s ease}.escalation-form input{max-width:400px}.form-text{margin:20px 0}.form-field{margin-bottom:15px;display:flex;align-items:center}.form-field label{min-width:100px;display:block;font-weight:500;color:#555;margin-bottom:5px}.form-field input{width:100%;max-width:400px;padding:10px;border:1px solid #ddd;border-radius:6px;font-size:14px;font-family:inherit;box-sizing:border-box}.form-field input:focus{outline:none;border-color:#4a90e2;box-shadow:0 0 0 2px rgba(74,144,226,.1)}.send-to-human-btn{width:100%;margin-left:100px;max-width:400px;font-weight:bold;display:block;text-transform:uppercase;padding:12px;margin-top:10px}.chat-ended{animation:slideIn .3s ease;margin:15px 0}.end-session-box{background:#f0f0f0;padding:20px;border-radius:8px;text-align:center}.end-session-box h4{margin:0 0 15px 0;color:#333;font-size:16px;font-weight:500}.new-chat-btn{padding:10px 24px;text-transform:uppercase;font-weight:bold}.typing-indicator{display:flex;align-items:center;padding:15px 0}.typing-dots{display:flex;gap:4px;background:#f5f5f5;padding:12px 16px;border-radius:8px}.typing-dot{width:8px;height:8px;background:#999;border-radius:50%;animation:typing 1.4s infinite}.typing-dot:nth-child(2) {animation-delay:.2s}.typing-dot:nth-child(3) {animation-delay:.4s}@keyframes typing {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.4;
    }
    30% {
        transform: translateY(-10px);
        opacity: 1;
    }
}.chat-input{padding:15px;border-top:1px solid #f0f0f0;background:#fff;display:flex;align-items:center;flex-shrink:0}.chat-container .disabled{opacity:.2;pointer-events:none;background-color:#e0e0e0}.input-container{display:flex;gap:10px;align-items:center;width:100%}.chat-input input{flex:1;padding:10px 15px;border:3px solid #0071bc;border-radius:8px;outline:none;font-size:14px;font-family:inherit}.chat-container .disabled input{background-color:#f2f2f2;border-color:#e7e7e7;color:#f2f2f2;cursor:not-allowed}.chat-container .disabled input::placeholder{color:transparent}.chat-container .disabled button{background:#f2f2f2}.send-button{width:36px;height:36px;background:#0071bc;border:none;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s ease;flex-shrink:0}.send-button:disabled{opacity:.5;cursor:not-allowed;transform:none}.send-button svg{width:16px;height:16px;fill:white;transform:translateX(1px)}.connection-status{padding:8px 16px;background:#fff3cd;color:#856404;font-size:12px;text-align:center;border-top:1px solid #ffeaa7}@media (max-width:750px){.chat-container{width:95vw;height:85vh;right:2.5vw;bottom:80px}}@media (max-width:480px){.chat-container{width:100vw;height:100vh;right:0;left:0;bottom:0;border-radius:0;max-width:none;max-height:none}}